SHIPPING & RETURN POLICIES

RETURN POLICY

we are a very small business. we understand that it is hard to buy clothes online due to not being able to try on the item. but whenever an item is returned, we lose money on that transaction (due to credit card fees.) so we do offer returns, but we really urge you to be as sure as possible that you are buying the best fit. if you have any questions about fit - PLEASE email us! we are happy to help. email shopthewolfpack@gmail.com if you need help with sizing.

in the event that the item shows up to you damaged, we will offer a return and pay for your shipping costs to return the item to us.

ALL products in the SALE section (discounted price withOUT code) are final sale. no returns will be offered for products in the sale section. 

ALL products in the STORIED collection (vintage & secondhand) are final sale. no returns will be offered for products in the storied collection.

if you absolutely must make a return for any other reason, you will have to pay to ship the item back to us, and upon receiving it and making sure the item is undamaged, we will refund the cost to your card. you can only make a return within 30 days of purchase. If you plan on making a return please contact us at shopthewolfpack@gmail.com and we will assist you through the process.

we know this is a strict return policy but we hope that with your support we will be able to grow as a business and offer a more lenient return policy in the future. thank you so much for understanding!

 

SHIPPING

*we know that shipping times may get delayed during the holidays, but that is out of our control. we will not be refunding orders that arrive late. please consider shipping time when you choose to order.

we can ship anywhere! but we are located in the US so shipments out of country will be more expensive obviously. 

our current shipping team is one person so we do our best to get the package in the mail the next day. if the order is made friday - sunday it will not be shipped until the following monday. holidays will affect shipment times as well.

all shipping options and costs will be available at checkout.

if you are local to the cincy area there is a local pickup option, if you use shop pay you may have to click back to the shipping page to select it.